Frequently Asked Questions

How do we screen users on the platform?


We at NearOnes value our safe community a lot, therefore, we talk with all our first users and we will implemented IDin, a verification tool, very soon. The high school students on the platform are screened for sensitive tasks like babysitting, petcare, cleaning and cooking. We ask them for experience and at least one reference.




What's included in the Platform Fee?


The 15% Platform Fee is included in the task budget payed by task givers the moment they accept a match with someone that helps them out.This service fee is re-invested into covering costs such as secure payment systems, support services and the peace-of-mind-guarantee. The fee also contributes to the general expenses of the marketplace, to keep it running, growing and improving.




How does NearOnes work?


We're happy that you're interested in NearOnes, a social platform where people that need help with everyday tasks are connected to reliable people to do those tasks. By downloading the app, you can either get help with tasks or make money by doing tasks for others. As a task giver, you post whatever you need help with and await an application from a nearby person to do that task (also known as a nearone). As a nearone, you can apply for tasks that match with your experience and preferences. In this way, you can make some extra money in a safe manner.




What's the NearOnes Peace of Mind Guarantee?


NearOnes has a Peace of Mind Guarantee as part of our Terms, as we care deeply about your experience on the platform. Depending on the circumstances of an incident, the Peace of Mind Guarantee may be available to assist with property damage, loss, or other negative effects incurred during the performance of a task.

You can view the terms here.




How do we make sure the platform remains safe?


Safety is a topic that we pay utmost attention to at NearOnes. We will never stop looking for improvements regarding this topic but this is how we are dealing with it today: We personally talk with all taks givers and task takers on the platform, either through video call or face to face. High school students are insured while working on the platform. Terms and policy will follow soon. For now, we have the Peace Of Mind Guarantee as an additional measure. We review the communication (chat, task posting) on the platform and filter, intervene and report any supsicious behaviour. It is easy to report users of the platform that misbehave, they will be expelled from the platform. With these measures, we keep the platform safe for users on both sides.





Do you still need help?

Send an email to help@nearones.nl

or call us: +316 31361575 or +316 27256985

Get the app

Google play store NearOnes app dowload link
Apple store NearOnes app download link

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Contact us

contact@nearones.nl

+31 06 27 25 69 85

Ceintuurbaan 222, 1072 GD

Amsterdam

NearOnes B.V.  © 2020