Frequently Asked Questions
How do we screen users on the platform?
We at NearOnes value our safe community a lot, therefore, we make sure to screen all users that are doing tasks on the platform (the nearones).
After the task is succesfully completed, we call the nearone to ask more about their experiences, ask for references, if applicable, and we ask them so send us a copy of their ID.
What's included in the Platform Fee?
The 15% Platform Fee is included in the task budget payed by task givers the moment they accept a match with someone that helps them out.This service fee is re-invested into covering costs such as secure payment systems, support services and insurance. The fee also contributes to the general expenses of the marketplace, to keep it running, growing and improving.
How does NearOnes work?
We're happy that you're interested in NearOnes, a social platform where people that need help with everyday tasks are connected to reliable people to do those tasks.
What's the NearOnes Peace of Mind Guarantee?
NearOnes has a Peace of Mind Guarantee as part of our Terms, as we care deeply about your experience on the platform. Depending on the circumstances of an incident, the Peace of Mind Guarantee may be available to assist with property damage, loss, or other negative effects incurred during the performance of a task.
You can view the terms here.
How do we make sure the platform remains safe?
Safety is a topic that we pay utmost attention to at NearOnes. We will never stop looking for improvements regarding this topic but this is how we are dealing with it today:
Do you still need help?
Send an email to firstname.lastname@example.org
or call us: +316 31361575 or +316 27256985